I get they need to review the redemptions, but the inconsistency is frustrating. then randomly they stop paying you instantly and you have to wait over 24 hours for the same withdrawal amounts that were once instant. They can pay you within minutes for $300, $400, $500. Sometimes they are within a few minutes, other times not. the withdrawals can take 1-2 days, which is quite frustrating. (Besides the agent Nick, if you’re lucky enough to speak with them.) - There’s an issue withdrawing to bank accounts (myself and others on trust pilot have experienced this), they want you to always use Skrill. Cons: - CS- The customer service is very slow to respond and when they do respond it’s a generic copy and paste email. Pros: - Good RTP - Good game selection (only High 5 and Pragmatic but there’s over 300 games from Pragmatic - Easy and quick deposits - You always get paid, eventually. I’m hoping they resolve both these issues and if so they will get my continued business. Especially when you’re a loyal customer and spend lots of time and money, they should provide exceptional customer service and fast withdrawals. It has the potential to be a 5 star casino, but they need to pay their players faster and have a legitimate customer service department that has personable agents. Full Honest Review- Overall I give High 5 Casino a 3/5.
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